Best Practices for Complex Conciliation Cases

Enhancing the Ability to Identify and Wisely Address Complex Conciliation Issues

This six-hour seminar sets forth new "best practices" for handling complex conciliation issues, with a special focus on power imbalances, abuse and trauma. This seminar was taught by Ken Sande, Allison Pickering and Darby Strickland.

Most but not all of the major conciliation ministries embrace these best practices. For example, one major ministry does not support RW360's policy of requiring an independent investigation of abuse allegations prior to attempting conciliation. We strongly caution against that approach and encourage individuals and organizations dealing with abuse to use the principles taught in this course as a standard by which to evaluate any organization they are considering for conciliation assistance.

This training qualifies for 6 hours of continuing education credit for Advanced and Certified RW Conciliators and Certified Christian Conciliators. This training addresses the following types of topics.

  • Conciliator Weaknesses, Blind spots and Ethical Failures and the Harm They Cause
  • Overview of Complex Issues that Require Special Training and Care (e.g., power imbalances, abuse and trauma, culturally and emotionally charged issues (e.g., politics, race, pandemic), divorce, criminal misconduct, substance abuse, and mental health challenges)
  • Using the Intake Process and Screening Evaluations to Identify Complex Issues
  • Recognizing Your Limits: Know When to Request Special Assistance or Make a Referral
  • When to Require an Abuse Investigation Prior to Conciliation
  • Victim-Advocacy and Restorative Justice During Conciliation
  • Trauma-Informed Mediation
  • Domestic Abuse
  • The Role of Spiritual Advisors and Advocates During Conciliation
  • Psychological Disorders
  • Preventing the Misuse of Confidentiality Clauses and NDA’s (Non-disclosure Agreements)
  • Conciliator Accountability: Certification, Feedback and Grievance Policies
  • Case Studies
  • Question and Answer Session with Panel of Experts
  • Several related topics will be covered during workshops during the main conference
Students who attended this seminar were required to read two books on power dynamics, abuse and trauma prior to this training.

Your Instructor

Ken Sande
Ken Sande

Ken Sande is the founder of Peacemaker Ministries and RW360. Trained as an engineer, lawyer and mediator, Ken has conciliated hundreds of family, business, church and legal conflicts. He is the author of numerous articles and books, including The Peacemaker, which has sold over 500,000 copies in twenty languages. He teaches internationally on biblical peacemaking, Christian conciliation and relational wisdom, which is an enhanced form of emotional intelligence that helps people “get upstream of conflict” by improving their ability to read and manage emotions in themselves and others. These resources are being used to strengthen relationships, promote teamwork and reduce and resolve conflict in churches, families, businesses, schools and military bases around the world. Ken is a Certified Emotional Intelligence Instructor and a Certified Relational Wisdom Conciliator, Coach and Instructor. He has served as a church elder, an Editorial Advisor for Christianity Today, Certified Professional Engineer and as a member of the Alternative Dispute Resolution Committee of the Montana Bar Association.

Course Curriculum

  Best Practices for Complex Conciliation Issues
Available in days
days after you enroll

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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